Return & Exchange Policy
Thank you for shopping with Embraled Jwellers. Please read our exchange policy before placing an order.
Exchange window: Contact us within
7 days of receiving your order. Eligible items may be
exchanged, subject to verification and availability.
1. Exchange Eligibility
- The request must be submitted within 7 days of delivery.
- The jewellery must be unused and in its original condition.
- Original tags, packaging and any included accessories must be retained.
- Exchange approval is subject to product inspection and stock availability.
2. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with your order details and clear photos or an unboxing video, if available. We will review the issue and explain the available resolution.
3. Items Not Eligible for Exchange
Used, altered or damaged-after-delivery items may not qualify for exchange. Any exclusions will be subject to applicable consumer-protection laws.
4. How to Request an Exchange
- Contact our customer support within 7 days of delivery.
- Share your order details and the reason for the request.
- Wait for confirmation and instructions before sending any item back.
- Once the item is received and checked, our team will contact you about the exchange.
5. Refunds and Shipping Charges
- Our standard policy is exchange-only, rather than a voluntary refund. This does not limit any refund or other remedy that may be required by applicable law. Any shipping charges will be explained when your request is reviewed.
- The shipping charges are applicable from your location charges
6. Contact Us
For exchange requests or order support, visit our Contact Us section.